Owner Relations
As our ultimate customers, our owners are of utmost importance to us as a management company.
We pride ourselves on having strong relationships with our hotel owners, and strive to build and maintain that rapport by being responsive and proactive at every opportunity. Our approach to working with owners is best envisioned by what we call our "JdV Owners Pyramid"
We work hard to solicit feedback from owners and anticipate their needs. For example, we are the only hotel management company to conduct an annual owners survey to gauge how well we are serving our owners, and to help us be more responsive to their needs. Each year, our owners' are asked to help us gauge our performance on 31 different measures.
Our Owners' Survey is designed to ensure that we are meeting the expectations of a world-class management company. Questions are grouped into seven sections: owner relationships, operations, sales, marketing and creative services, employee development, accounting and financial services, and financial performance. A sample of owners' responses to our 2004 survey can be seen below.
Key: 5 = Strongly Agree, 4 = Agree, 3 = Neutral, 2 = Disagree, 1 = Strongly Disagree
