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• Oakland gets a taste for gourmet
10.16.2009 Outlet: San Francisco Chronicle When Jeremy Umland was considering opening a second location of his popular San Francisco restaurant, Ozumo, he considered Napa and Walnut Creek. Instead, he decided to follow the money. "Investors and developers, all with a lot more cash to risk • 'Duck' Into Citizen Hotels Grange Restaurant For Some 'Fowl Play' 10.14.2009 Outlet: HotelChatter Where: 926 J St. [map], Sacramento, CA, United States, 95814 October 15, 2009 at 9:19 AM | by EricRosen | 0 Comments When it opened last December, we told you all about the geeky glory of the Citizen Hotel in Sacramento. Now we want to tell • Hotels get creative to cope with hard times 10.12.2009 Outlet: Miami Herald - Online, The Faced with the toughest financial crunch in decades, hotels are moving beyond typical discounts and offering unusual promotions to lure clients and create buzz. The 27-room Crane's BeachHouse in Delray Beach, for example, offers a ''The Bed-in for • I'M ASITTING IN MY OWN PRIVATE CABANA HERE AT THE HOTEL MAYA SWAGO. 10.12.2009 Outlet: KTLA Morning News - KTLA-TV HI, ALLIE. Reporter: GOOD MORNING, YOU GUYS. I'M ASITTING IN MY OWN PRIVATE CABANA HERE AT THE HOTEL MAYA SWAGO. WE'RE GOING TO WIND UP DINE LARESTAURANT WEEK. COMING UP WE'LL SHOW YOU ALL THE APPETIZERS, ENTTRAYS, ALL COMING UP LIVE FROM LONG BEA • In San Francisco, hotel rooms for less than $100 10.09.2009 Outlet: Austin American-Statesman - Online TRAVEL By Helen Anders SAN FRANCISCO The Good Hotel is a good hotel. Its rooms are small and spare but contemporary-cool, and they have everything you need: a bathroom, a safe, TV, free wireless, an iPod dock and clever art. Some rooms are even ai • San Francisco Japantown hotel delivers anime immersion 10.02.2009 Outlet: Los Angeles Times - Online Check into mainstream manga: A Bay Area Best Western rethemed by a boutique hotel chain buzzes with vibrant comic sensibility. Click to Enlarge Three unique restaurants in San Francisco Hotel Guide Restaurant Guide Attraction Guide • HOTELS 10.01.2009 Outlet: Los Angeles Times Infobox Infographic Hoping to keep its 119 rooms filled, Hotel Erwin on Venice Beach is offering an unusual promotion for its countercultural clientele: an Ink and Stay package that includes $100 toward a tattoo and a bottle of tequila to numb • Treating Your Employees Like Honored Guests = Outstanding Customer Service = Business Success 09.30.2009 Outlet: Fast Company - Online FC Expert Blog This blog is written by a member of our expert blogging community and expresses that expert's views alone. Chip Conley, founder and CEO of Joie de Vivre, the largest group of boutique hotels in California, believes in treating hi • Gourmet Stimulus Plan 09.30.2009 Outlet: North Bay Bohemian More than two dozen restaurants are offering $25 prix fixe menus as part of the inaugural Santa Cruz Restaurant Week, Oct. 1-8. Full menus are posted at www.santacruzrestaurantweek.com. Our advice: make reservations. Aptos Sanderling's Oc |
Boutique Hotelier, Joie de Vivre Hospitality Named E-Marketer of the Year by TravelCLICK and HSMAI
San Francisco, March 2, 2006 - At a charged ceremony with more than 1,500 in attendance to view the distribution of the 49th annual Adrian Awards, Joie de Vivre Hospitality (JdV), California's largest boutique hotelier, was presented with the most prestigious award of the evening: eMarketer of the Year.
Sponsored by TravelCLICK, the e-Marketer of the Year Award honors hoteliers who exhibit outstanding use of electronic channels to promote their property(s). Joie de Vivre Hospitality's diverse application of e-marketing strategies and innovative website practices has delivered a 35% increase in website production from 2004 to 2005 and ultimately, to winning this distinguished designation.
"Our core desire is to make the guest's interaction with our site more than virtual," said Chip Conley, CEO of Joie de Vivre Hospitality. "Entering jdvhospitality.com is equivalent to walking over our threshold. You might say our success is a direct result of being prepared for that online visit by ensuring our guests are efficiently directed and provided with all the knowledge they came seeking," he continued.
Utilizing a variety of marketing techniques including pay-per-click (PPC) campaigns, search engine optimization, etc., JdV ensures that guests find the website. Once they're there, a web destination that guarantees the best rate and is also rich in content and interaction, takes care of the rest.
For example, JdV makes an effort to assist guests in choosing the right hotel while on their site. Through Yvette, a fictional character who acts as a hotel matchmaker, JdV creates an alternative to the generic hotel selection process by actually anticipating individual tastes and preferences. After answering five short questions, guests are 'partnered' with five Joie de Vivre hotel recommendations, six unique activities and two in-the-know local 'guides.'
It is the deployment of these forces along with the utilization of innovative revenue management techniques partnered with electronic marketing that have positioned Joie de Vivre Hospitality on a more level playing field with industry giants. With a state-of-the-art central reservations and marketing management system, travel agent media advertising, a third party channel management program and market intelligence, the company has been able to identify and adjust online efforts to capture a larger market share.
The web has been a priority for Joie de Vivre since the inception of its website (jdvhospitality.com) in 2000. Seeing the internet as a viable marketing and booking resource, JdV placed an emphasis on bolstering that segment from the very beginning. And it seems that the industry as a whole agreed, considering that in 2005 over 25% of all revenues in hospitality were generated from the Internet (20% in 2004, 15% in 2003). 2006 is projected to be 27-29%. Plus, another 25% of hotel bookings will be influenced by the Internet, but done offline (call center, walk-ins, group bookings, etc). In 2008, it is expected that 1/3rd of all hotel bookings will be done via the Web. In 2004, Internet hotel bookings surpassed GDS hotel bookings for the first time. On average 53% of all Internet bookings in hospitality will be direct to consumer (i.e. via hotel-owned websites.)*
Based in San Francisco, Joie de Vivre Hospitality (www.jdvhotels.com) is a creative collection of lifestyle businesses. As California's most prolific hotel operator(2005 projected sales are $120 million), the Joie de Vivre portfolio encompasses 33 hospitality businesses in the San Francisco Bay Area, including 28 boutique hotels. These properties represent a total of over 2,800 rooms and include five distinctive restaurants and bars. The company also owns and operates San Francisco's largest day spa, the Kabuki Springs & Spa. Each property celebrates California through a unique visual style, uncompromising design principles, one-of-a-kind amenities and personalized service. "Our goal," notes Joie de Vivre founder and CEO Chip Conley, "is to create landmark destinations full of soul and personality."